Park Hyatt Chicago Review

Chicago, IL
Jun 24, 2024
luxury Hotel
Chicago Avenue Suite | Room 1313

Quintessentially Chicago with a landmark address just steps from historic Water Tower Park and famed Michigan Avenue, you’ll find the reimagined Park Hyatt Chicago—a 5-star residential hotel for discerning global travelers seeking an authentic, downtown experience. - Hyatt

4.45

Great

Based on weighted review scores.

Hotel rating breakdown

Bed Comfort

4.5

Pool

3.5

Location

4.5

Value

Gym

Service

Cleanliness

4.5

Room Amenities (TV, Fridge etc.)

WiFi

3.5

Bottom Line

What we loved

During our first stay (January 2024), we realized we did not like the pillows, as they were too soft. Prior to our 2nd stay we requested 2 memory foam pillows which were more comfortable.
During our first stay (January 2024) we realized the room's only fridge was a stocked mini-fridge. Prior to our 2nd stay we requested a personal fridge, was in our room upon arrival & was very cold.
Spacious suite equipped with two full bathrooms, with a double sink & tub in the main bedroom. There is ample storage space in the dressing room.
Staff is very personable. Everyone we encountered, from the bellman to Nomi staff, remembered our names.
Good location close to many shops and restaurants.

What we did not like

Nomi breakfast options are limited, we went through all the menu items & were repeating our favorites during our 5-night stay.
View from the Lake View room was better than from the Chicago Avenue suite.
There was no tablet in our room during our 2nd stay. Staff noted it was removed for maintenance.
Wifi speed fluctuated from 15 to 50 mbps during our stay.
Chromecast would sign out randomly over the course of our stay & we'd have to resign in.

Verdict

After visiting in January 2024, spending two nights in a King Bed with Lakeview Room 1616, we came back for a 5-night stay. Our cash + points booking along with a suite upgrade was a great value for our June stay. The Chicago Avenue suite was spacious and having two full bathrooms was a huge plus. We especially loved being able to request a personal fridge and memory foam pillows – it made our second stay even better than the first. While the breakfast options could be improved and the Wi-Fi was a bit spotty, the friendly staff and convenient location near shops and restaurants made it a great home base for exploring. Lastly, the value for the price was excellent, especially with our cash + points booking and suite upgrade. We'd definitely recommend this hotel for anyone (Hyatt Globalist in particular) looking for a comfortable and convenient stay.