JW Marriott Los Angeles L.A. Live Review

Los Angeles, CA
mid-scale Hotel
Deluxe King | Room 1738

3.77

out of 5

Good

Hotel rating breakdown

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Service

4
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Bed Comfort

3.5
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Pool

3
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Location

4.5
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Value

4
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Gym

3
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WiFi

3.5
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Cleanliness

4
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Room Amenities (TV, Fridge etc.)

3

Bottom Line

What we loved

  • Great location in downtown LA. Close to shops, restaurants, Staples Center & LA Convention Center.

  • Exceptional staff: fast response to requests, in-room dining arrived on time or earlier than quoted.

  • Great food: ordered dinner & breakfast & everything tasted great. Appreciated they offered in-room dining with plates & silverware.

  • Spacious room with a nice view (on the 17th floor)

What we did not like

  • The bed was meh (rated 3/5), decent for 2 nights, but not as comfortable as other JW hotels.

  • The in-room coffee machine was subpar for the JW brand (Illy coffee stand in the lobby, Starbucks behind the hotel)

  • Small gym & small pool

  • $30 daily destination fee. While I appreciated the tickets to the Grammy Museum, not a fan of destination fees, especially since at check-in I was not informed about how to claim offers & had to come back downstairs to inquire & get the applicable vouchers.

  • The hotel did not notify us about hosting the LSU v UCLA game. The hotel was packed, causing lines to form, with little to no enforcement of the mask mandate (all staff were masked).

Verdict

We paid $517 ($189/night + $30 daily destination fee & taxes) for our two-night stay. Overall a nice stay in downtown LA would stay again if less than $200/night, and they are not hosting an event after COVID things settle down.

Hotel Techology & Amenities

Average

Internet Speed

14Mbps

This internet speed is great for:

Web Browsing

Emails

Zoom Meetings

Streaming Music

Streaming Youtube

TV Ports, Plugs & other tech

Availiable in the room/hotel:

Elevator Key Card required

Guest In-Room Tablet

Mobile Key Access

Chromecast/Smart TV

Wired Internet

Hospitality App/Texting

Booked a "Deluxe King Room" DTLA Getaway Package for $189/night which came with a $50/nightly hotel credit. Checking the package on August 30th the nightly rate had increased to $294/night.

After flying into LAX airport, taking the LAX FlyAway bus to Union Station & then taking the number 28 bus (which was free & I still don't know why), we finally arrived at the JW Marriott LA Live. We waded past the LSU paraphernalia to get to the lobby check-in. Check-in was fast & prompt and we were given keys to room 1738, a Deluxe King City View room.

The hotel charges a $30/nightly destination fee that includes a

  • $20/night food & beverage credit,
  • 2 tickets to the nearby Grammy Museum,
  • 1 hour of bowling (& 2 rental shoes) at Lucky Bowling
  • Daily popcorn at the Regal Cinema (with popcorn voucher)
  • Daily yoga class
  • Daily wine tasting
  • Enhanced wifi (same benefit for Gold members)

After checking in & taking photos of the room, we ordered room service.

For our first meal, we spent $117, which was $87 for food & $31 in fees

  • Wagyu burger ($28)
  • Ceaser salad ($12)
  • Chicken wings ($16)
  • Pasta bolognese ($21)
  • Ginger Ales ($5)
  • Diet Coke ($5)
  • Hot water & 2 teacups ($0)

We were quoted a 30-minute wait time for our meal & it arrived in 20 minutes. All the food was delicious, my favorite was the pasta bolognese. I love fresh pasta & JW's Savoa restaurant is top-notch.

We ordered breakfast for our two mornings & both arrived promptly & were delicious.

This 17th-floor King room was very spacious & comfortable for our two-night stay. With great views of the Staples Center & LA convention center, the couch was a nice place to hang out after a day of exploring.

The TV allowed for YouTube streaming, and the bathroom shower had decent water pressure.

Video

Photo Collage