Hyatt Zilara Rose Hall Review

Montego Bay, Jamaica
Nov 17, 2020
mid-scale Hotel
1 Bedroom Ocean Front Butler Suite | Room 1346

Hyatt Zilara Rose Hall is set along a sandy beach on the Caribbean Sea, this upmarket all-inclusive, adults-only resort is 10 km from Sangster International Airport and 11 km from Greenwood Great House.

Featuring balconies or terraces, the sophisticated rooms and suites offer free Wi-Fi, flat-screen TVs, and minibars, plus safes, and tea and coffee-making facilities. Some have sitting areas, butler service, and/or direct pool access.

4.80

Excellent

Based on weighted review scores.

Hotel rating breakdown

Value

Gym

Service

Cleanliness

4.5

Bed Comfort

Room Amenities (TV, Fridge etc.)

4.5

Pool

WiFi

Location

4.5

Bottom Line

What we loved

Close to the airport. The hotel has a check-in lounge at MBJ Sangster Airport, with a paid shuttle.
Booked a 1 Bedroom Ocean View Room and was upgraded to 1 Bedroom Ocean Front Butler Suite. Our three butlers were very attentive & made the stay amazing.
Delicious food. Due to COVID, restaurants rotated nightly & over the course of two weeks we were able to try many dishes.
The hotel was at 30% capacity which resulted in little to no wait time for excursions and the pools were not crowded.

What we did not like

The beach was well-kept, however, there were rocks & seaweed. Ziva's side of the beach was better for entering the water.
The butler-provided phone stopped working towards the end of our stay & we switched to texting the staff, which ended up being a better, faster way of communicating.

Verdict

Booked a 16-day stay under Hyatt's Work From Hyatt program. This was a great deal that was provided per week: 1 cabana rental, 2 spa sessions, and 3 personal training sessions.

With the upgraded oceanfront room we had a large balcony that had amazing views.

The staff was attentive, super personable & great to be around.

Would highly recommend a stay at this all-inclusive resort.