Crockfords Las Vegas, LXR Hotels & Resorts Review

Las Vegas, NV

Aug 11, 2022

luxury Hotel

Strip View Superior Room - One King Bed | Room 64102

"Crockfords heralds a new standard for Las Vegas luxury overlooking the world-famous Strip. Talk-of-the-town shopping and nightlife, globally inspired fine dining, star-studded residency performances, and next-generation gaming are steps away." - Crockfords Las Vegas

4.28

out of 5

Great

Hotel rating breakdown

Value

3.5

Cleanliness

Bed Comfort

4.5

Pool

Gym

WiFi

Service

4.5

Room Amenities (TV, Fridge etc.)

Location

Bottom Line

What we loved

Large lobby with ample seating.
Booked a standard strip view room. During app check-in, I selected a corner room that ended up having high ceilings & a tub. Nice view of the strip (64th floor).
TV has streaming functionality, with a JBL stereo system in the room.
In-room Theragun was a nice touch albeit random as the hotel is not fitness-focused. Other amenities included comfortable robes and slippers and an In-room Nespresso machine, a rarity in Vegas.
Automatic blinds and blackout curtains.
The room has a mini bar along with a fridge to store personal items.
Ample storage space, there is plenty of room to store clothes for a 5 - 7 night stay.
I liked the neutral color palette of the room, which was muted compared to the Hilton’s blue and Conrad’s red tones.
Bathroom amenities included two dental kits and a manicure kit which included a mini nail clip, tweezers, and an emery board.
The ice machine is located to the right of the elevator.
Quiet floor, we did not hear neighbors from the room during our sold-out. stay,
The hotel is generous with bottled water. Each time we passed by the front desk we would ask for 2 and they happily provided them, no questions asked.
Housekeeping was courteous and fast. They stopped by at 9 am to ask about cleaning the room to which we requested they return at 2 pm. At 2 pm three attendants arrived, one in the bathroom & two in the bedroom making the bed, vacuuming, clearing trash, and refilling coffee pods and water.
One morning we had breakfast in the Kitchen (three eggs, pancakes & brisket grilled cheese). Fabiola was nice & attentive. The food was presented nicely and tasted great.

What we did not like

The large lobby has plenty of seating however no available outlets. Wifi in the lobby was 10 Mbps.
There were only two agents checking people in during the two hours we were in the lobby waiting for our room. Note: At 3 pm there were 4 front desk agents checking people in.
No lobby partitions for lines, which caused a random cluster of people, unsure of the line order to speak with the front desk.
TV streaming functionality would randomly drop the connection & show what was on live TV rather than what was streaming.
The bathroom door swings in, infringing on the already small water closet.
The bathroom does not have a rain shower. The showerhead in the bathroom looked old in comparison to the newer handheld component.
Unlike other hotels, the automatic shade cannot be opened partially. Click once to open, clicking while it is opening triggers it to close. I was unable to find a way to open the blinds partially.
As a Hilton Honors member, the breakfast credit could only be used at Dawg House which was a horrendous experience. First, after we ordered we were told it would be a 45-minute wait. Second, our food was extremely salty. Definitely recommend folks skip the Dawg House.
The rideshare pickup is a 10-minute outdoor walk from the Conrad lobby. Other hotels, like Mandalay Bay, have closer rideshare locations.
Same Resorts World cons across the 3 hotels: • The gym is open from 5am to 8pm. Which we found out when we tried to access at 11pm. Such a weird time for this massive resort located in a city full of nightlife. • There was no text feature (either with the hotel directly or via the Hilton app). We had to join the check-in line for simple inquiries, which sometimes resulted in a 15-minute wait to speak to someone. • The daily $45 resort fee includes (spoiler, nothing): "Guest internet access; smart TV casting ability; 10% off spa or fitness retail; 5% off spa or fitness treatments; 5% off cabana experience; 5% off 2 pool chair experience; unlimited local and toll-free calls." • The hotel does not provide a complimentary airport shuttle service (which could be included in the daily $45 resort fee).
After checking out I noticed I was charged twice by Resorts World. When I was checking in I noted to the front desk agent that I was charged twice after our Conrad stay. He noted that they would be vigilant to ensure that did not happen at Crockfords, yet it did.

Verdict

Before our stay, I read many reviews filled with disdain for the Crockford Las Vegas. After staying at the Hilton and Conrad I was pleasantly surprised at how much I enjoyed our time here.

Booked a two-night weekend stay in a Strip View Superior King Room via Amex Fine Hotels and Resorts for $562.94 which included a 25% nightly rate discount.

After staying at the three Resorts World hotels, for $250/night, I would definitely stay at the Crockford for better service, better amenities, and an overall better Resorts World stay.