The Westin O'Hare Hotel Review

Rosemont, IL
Jun 22, 2024
mid-scale Hotel
2 Queen | Room 1104

Located just minutes from the Chicago O'Hare Airport and a short walk from the Blue Line “L Train" offering easy access to downtown Chicago and all the excitement of the city. The hotel is situated in Rosemont featuring the Village of Rosemont which includes Parkway Bank Park, Allstate Arena, the Fashion Outlets of Chicago and more. - Westin O'Hare

3.60

Fair

Based on weighted review scores.

Hotel rating breakdown

Value

3.5

Gym

3.5

Cleanliness

Bed Comfort

4.5

Room Amenities (TV, Fridge etc.)

Pool (not rated)

Location

WiFi

Service

3.5

Bottom Line

What we loved

Complimentary airport shuttle, which was efficient located at Terminal 2.
Rooms were priced at $280 per night, we used 1 Free Night Award & 30k points for our 2-night stay. The day of our stay, room was listed as 29k points.
Good location in Rosemont, close to airport & a few restaurants.
Hotel has a full Starbucks in the lobby, which closes at 2 pm on the weekend, which was strange.
Comfortable bed with a sleep well balm available for use.
The room is spacious with the two Queens and we loved that the desk had wheels & was easily movable.
Staff responded promptly to inquiries via the "chat with us" feature in the app.

What we did not like

Check-in agent was abrupt & did not provide any information about the hotel. Minimal interaction with other hotel staff.
Bathroom handheld shower leaks too much for it to be used.
Our TV was not working when we came in, the staff came in to fix it after waiting 30 minutes.
Keycard not needed for the elevator, a safety concern.
At first glance, the 2020 renovations looks good. After a few minutes, you notice the scuff marks & the old bones that still exist.
It was difficult to connect to the wifi, which once connected was slow (10 mbps)
There's only night stand and there is no master light switch available next to the beds. You have to turn off the master by the front door.
The bathroom automatic nightlight stayed on too long, especially during the night.

Verdict

We needed a place to stay after a red-eye, where we used 30k points and a free night award. With a free airport shuttle, a recent renovation & location close to shops, it is a great 'airport' hotel base.